These Terms and Conditions ("Terms") govern all sales and services provided by Barking Florist through our online e-commerce website, specifically concerning our flower delivery service in Barking and surrounding areas. Please read these Terms carefully before placing any orders. By accessing our online shop, browsing or purchasing flowers or related products, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not use our website or services.
Barking Florist specialises in online flower delivery, proudly serving customers in Barking and neighbouring areas. These Terms apply to all transactions made via our website for personal or business flower gifts, arrangements, and related products, ensuring clarity on our mutual rights and responsibilities.
For the purpose of these Terms:
3.1. Orders for flower delivery in Barking or elsewhere must be submitted via our online shopping platform in accordance with the instructions provided.
3.2. When placing an order, you will be required to provide accurate delivery information, including recipient details, the delivery address in Barking or the specified local area, any special instructions, your own contact information, and preferred delivery date. The accuracy of the information provided is your responsibility; we cannot be held liable for failed or delayed deliveries due to incorrect details.
3.3. Once your order is submitted, you will receive an automated order confirmation summarising the products selected, delivery schedule, and total cost. This confirmation does not signify our acceptance of your order, only that we have received it.
3.4. A contract is formed only when you receive a further order acceptance notice (via your registered account or confirmation screen) indicating your order has been processed for flower delivery in Barking or surrounding areas.
3.5. We reserve the right to refuse or cancel any order prior to dispatch without prior notice, due to product unavailability, pricing errors, suspicious or fraudulent activity, or unsuitability for delivery. In such cases, you will receive a full refund.
4.1. We endeavour to ensure all flowers, plants, and arrangements represented on our website are available and accurately described. However, product availability can fluctuate seasonally and due to market conditions.
4.2. Should a particular flower variety, stem, vase, or accessory become unavailable, we reserve the right to substitute with a product of equal or greater value and similar style or colour where necessary. We will make reasonable efforts to notify you of major substitutions, especially if they change the overall appearance or value of the arrangement.
4.3. Images shown online are for illustrative purposes only; actual arrangements may differ slightly due to natural variations and substitution policy.
5.1. All prices listed on our website are stated in Pounds Sterling (GBP) and are inclusive of VAT (where applicable). Delivery fees are stated separately at checkout unless expressly stated otherwise.
5.2. The total cost for your flower order (including products, delivery, and any additional charges) will be confirmed prior to payment submission.
5.3. We accept payment via approved online payment methods as set out on our website at the point of order, including (but not limited to) major Debit/Credit cards and online payment gateways. Payment is required in full at the time of order placement.
5.4. If payment cannot be processed or is declined, we reserve the right to cancel the order or delay delivery until receipt of full payment.
6.1. We aim to deliver flowers to Barking and the surrounding areas on your nominated date, subject to circumstances beyond our reasonable control such as extreme weather, transport disruptions, or other unforeseen events.
6.2. Delivery times are generally between standard business hours, though during peak seasons (e.g., Valentine's Day, Mother's Day) possible delays may occur. Specified delivery time slots are not guaranteed unless explicitly stated.
6.3. If the recipient is absent upon delivery, our floral courier may leave the flowers with a neighbour or in a safe place, or a delivery card may be left to arrange redelivery or collection. Please specify in advance if either method is unsuitable.
6.4. Risk in the products passes to you upon delivery. Ownership passes only once we have received full, cleared payment.
7.1. If you wish to amend or cancel an order, you must inform us as soon as possible and, in any event, at least 24 hours before the scheduled delivery date. For same-day or next-day deliveries in Barking, amendments or cancellations may not be possible once the order has been processed.
7.2. Due to the perishable nature of flowers, cancellations or changes requested after the preparation or dispatch of your order cannot usually be accommodated, and no refunds may be given. Exceptions may be possible at our discretion for non-perishable products or in extraordinary circumstances.
7.3. If we are able to accept the cancellation, a refund will be made to your original payment method. Refund processing times may vary depending on your card issuer or bank.
7.4. In the rare event we are unable to fulfil your order due to factors on our side (e.g., supply chain failure, local disruptions in Barking), you will be offered the opportunity to rearrange delivery or receive a full refund.
8.1. Due to the perishable nature of fresh flowers, returns are not typically accepted unless the products are defective, not as described, or damaged in transit to Barking or nearby locations.
8.2. If you are dissatisfied with your order, please contact us promptly, ideally within 24 hours of delivery, providing photographs and a full description of the issue. We assess complaints on a case-by-case basis and may offer a partial refund, replacement, or redelivery at our discretion where appropriate.
8.3. This returns policy does not affect your statutory rights.
9.1. We shall not be liable for any loss or damage suffered by you, the recipient, or any third party arising from late, missed, or incorrect deliveries due to inaccurate address details, absence of the recipient, or events outside our reasonable control.
9.2. To the fullest extent permitted by law, our liability for any claim arising from the use of our services (including, but not limited to, online flower delivery in Barking), whether arising in contract, tort, or otherwise, shall be limited to the price you paid for the products in question.
9.3. We do not accept liability for indirect or consequential loss, including (without limitation) loss of goodwill, emotional distress, or profits, resulting from our products or services.
10.1. We collect and process customer data for the purpose of fulfilling orders, arranging delivery, and providing customer service. All data is handled in accordance with applicable UK data protection laws.
10.2. We will never sell, rent or otherwise share your personal information with third parties for marketing purposes without your explicit consent.
10.3. For more comprehensive details about how we handle personal data, please refer to our Privacy Policy available on our website.
11.1. All content, images, logos, and design elements on the Barking Florist website are either owned by or licensed to us. You may not copy, use, reproduce, or distribute these materials without our prior written consent.
12.1. These Terms and any disputes arising from the use of our online flower delivery services for Barking and nearby areas shall be governed in accordance with the laws of England and Wales.
12.2. The courts of England and Wales shall have exclusive jurisdiction over any such disputes or claims.
13.1. We reserve the right to revise these Terms at any time. Any such changes will become effective when posted on our website. You are responsible for reviewing the Terms periodically before placing each order.
13.2. If any part of these Terms is deemed unlawful, invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.3. These Terms constitute the entire agreement between us relating to the sale and delivery of flowers online in Barking and the surrounding areas and supersede all prior agreements or communications.
These Terms & Conditions apply to all customers ordering from Barking Florist for flower delivery in Barking as well as nearby localities and delivery zones as identified on our website or at checkout. Please ensure you are aware of any geographical restrictions or extra delivery charges that may apply to your specific area before completing your order.
If you have any further queries relating to these Terms or our online flower delivery service, please refer to our customer service sections for more information and guidance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barking, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barking.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
