At Barking Florist, we are dedicated to providing the freshest flowers to our valued customers throughout Barking and the surrounding neighbourhoods. As your trusted, local florist, each bouquet and arrangement is carefully crafted and delivered to ensure the highest quality and longevity. We stand behind the freshness of every order and take pride in serving both households and local businesses with floral products that truly make an impression.
Your satisfaction is our highest priority. If your flowers arrive damaged or do not meet the high standards you expect, please notify us as soon as possible after delivery. We kindly ask that you provide a photo of the product within 24 hours of receipt. This helps us verify the condition on arrival and address your concerns promptly. We understand how important your order is and are here to assist in making things right.
Barking Florist guarantees optimal freshness on all of our flowers. Typically, our arrangements are designed to provide a freshness window of five to seven days, provided they are cared for following the guidelines included with your delivery. If you believe your flowers have not met our freshness promise, please contact us within three days of receiving your order. Our team will be happy to assess the situation and offer a resolution to ensure you are fully satisfied.
In the unlikely event that your flowers are not as described, arrive in poor condition, or have not lasted as expected within the freshness window, Barking Florist offers two convenient options:
Please note that the eligibility for refunds or replacements is determined by the timeliness of your complaint and the condition of the items upon delivery. Claims made outside of the stated time frames may not be honoured, as cut flowers are a perishable product.
We strive to provide an exceptional experience for every customer and take all feedback seriously. Should you wish to make a complaint about our products or service, we encourage you to contact us directly by the method most convenient for you. Please detail your issue clearly, including your order number and delivery date, and provide supporting photos where relevant. Our customer care team will aim to acknowledge your complaint within one working day and will work with you towards a timely and fair resolution.
As a florist based in the heart of Barking, we are committed to not only delighting our customers but also supporting the local community. Our track record with both households and businesses nearby is built on trust, reliability, and high standards of quality. Whether you are sending flowers to a loved one, decorating your business premises, or celebrating a special occasion, you can count on Barking Florist for care, responsibility, and fresh flowers—guaranteed.
Thank you for choosing Barking Florist. We value your trust and look forward to serving you.
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